Support Details

Graph Paper Press only provides support via our support forum & tutorials. We will not provide any support via e-mail, comments, Twitter or with third parties.

Scope of Support

We only cover support for our themes, and can’t give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support. For general HTML & CSS tutorials, please visit the W3 Schools.

We understand that there is a fine line between what is considered support & modifications. So while we will try help you with any type of query (support or modification), we can’t provide extensive help in terms of modifications. If you are requesting modification help, which only requires us to publish 3 or 4 lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a WordPress developer.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core theme package.