Support Policy

Our goal is to provide our users with fast, accurate answers to questions relating to our themes and plugins. In order to provide quality support, we can only provide support via one channel: Our support forum. We are unable to provide support via e-mail, comments, Twitter, Facebook or with third parties. We do not offer phone support.

Scope of Support

We only cover support for existing features within our themes and plugins. Code customization falls outside the scope of our support policy. For general HTML & CSS tutorials, please visit the W3 Schools. For general WordPress support, please use the WordPress support forums. Here are some examples of support inquiries that fall inside, and outside, the scope of our support:

Valid: How do I add a header image to the Gridspace theme?

Invalid: How do I add the slider from Albedo to the top of the Gridspace theme?

Valid: How do I add a custom background image to Auditorium?

Invalid: How can I add the image hover effects on Gridspace and Instamate to my F8 theme?

Support Hours

Our support team works Monday – Friday, 9 a.m. – 5 p.m. EDT (-5 GMT), excluding U.S. federal holidays.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core theme package.